Mahoua Resort Bookings Policy
Bookings, Cancellations, Refunds
You may make use of Mahoua Resort's services and websites, subject to the terms and conditions outlined in this document.
This agreement is valid and binding on all persons who access this website (or any part thereof) or who use Mahoua Resort's services (as outlined below). Please read this agreement carefully because by using this website or Mahoua Resort's services you will be deemed to have agreed to be bound by it. If you do not agree to be bound by this agreement, you must leave this website immediately and refrain from using Mahoua Resort's websites or services, as further use will automatically bind you to this agreement.
ACCEPTANCE OF THIS AGREEMENT BY ALL TRAVELLERSBy accepting this agreement, you also do so on behalf of behalf of all travellers included in your bookings made through Mahoua Resort's website or services and represent that you have the authority to do so.
Mahoua Resort reserves the right, in its sole discretion, to vary this agreement or any part thereof at any time without prior notice or justification. Any such changes will be posted on this page. You are encouraged to review this agreement at the inception of each session, as you will be deemed to have accepted any such changes (which shall come into effect once posted on this website) if you continue to use Mahoua Resort's websites or services after they have been posted.
This agreement constitutes the entire agreement between you and Mahoua Resort and supersedes any and all prior promises, representations, agreements, policies and understandings of whatsoever nature. To the extent that any part of this user agreement is found to be invalid, unlawful or unenforceable by any court of competent jurisdiction, such part shall to that extent be severable from the remaining terms, all of which shall remain enforceable and applicable, as permitted by law.
Any failure by Mahoua Resort to exercise or enforce any right or provision of this agreement shall not constitute a waiver of such right or provision. Mahoua Resort has the right to cede, assign or otherwise transfer its rights and obligations in terms of this user agreement to any third party.
Mahoua Resort shall not be liable for any costs incurred by you to obtain professional advice regarding this user agreement.
The laws of South Africa govern this agreement. You agree that any cause of action that may arise under this user agreement shall be commenced and heard in the appropriate court in South Africa.
Mahoua Resort is a travel agency that runs self-service websites (such as this website) that allow the general public to book travel services from various third-party suppliers.
It is solely your responsibility to define and provide the correct information during the booking process, as well as to assess the suitability of any travel service before booking. Mahoua Resort may engage you via various communication channels and perhaps even use the website on your behalf, but it is still your responsibility to make the final assessment of suitability and to check the accuracy of all information before making a booking.
Any reservation you make using Mahoua Resort's Services is booked for you with a third-party supplier (a "Supplier"). You acknowledge that Mahoua Resort acts as an agent of the Supplier, who undertakes to render the agreed travel service to you. Any right of recourse that you may have regarding the supplied travel service will be directly with the Supplier, although Mahoua Resort is always willing to assist wherever possible.
All rates published on this website are subject to change without notice. Furthermore, rates displayed anywhere on this website, other than a quotation, are to serve as guidelines only. Only quotations offered directly to a user through the website constitute legal offers. Quotations are always subject to the availability of the Supplier.
While Mahoua Resort endeavours to display accurate prices at all times, pricing errors do occasionally occur. In such circumstances, Mahoua Resort will reprice, even if the amount is included in a quotation or has already been paid for.
You understand and accept the responsibilities of using a self-service booking website such as that operated by Mahoua Resort. These responsibilities include, but are not limited to:
ensuring the selection of the correct Supplier with your required characteristics checking that accurate details have been supplied and captured in the booking ensuring that all the proper travel documentation and permissions have been obtained before completing your booking understanding what vaccinations or medication may be recommended for those travelling to your destination ensuring the eligibility of the travellers, including age, health, financial status or any other factor any other factors which might influence your ability to take-up or enjoy your bookingFor example, where the following documents are required, you alone are responsible for ensuring that the relevant travellers have them on hand:
valid identification valid passport(s) valid visa(s) valid birth certificate(s) any other documents which may be required during your travelsMahoua Resort also recommends that you seek out insurance products to adequately protect you from the risks associated with your booking. There are various risks associated with travel, and you understand that none of these is guarded against by Mahoua Resort. For instance, you should ensure that you are adequately protected against loss for reasons of illness, cancellation, injury, damage to your baggage, theft, or any other possibility.
Each Supplier will have their own Terms and Conditions that apply to your booking. It is your responsibility to familiarise yourself with the Terms and Conditions of the Supplier before completing a reservation.
Mahoua Resort may accept instruction relating to a booking from any party with access to the email account or cellphone number used for the booking, or with substantive knowledge of the booking (such as the reference number).
All bookings and related charges are non-refundable unless otherwise stated during the booking process. When a more lenient cancellation policy applies, that policy will be shown to you during the reservation process and included in your booking. In cases where no cancellation policy is shown, please assume a non-refundable booking or contact us to confirm which cancellation policy applies.
On receipt of a written instruction from you to cancel a reservation, any amount owed to you by the Supplier in question, in terms of its cancellation policy, will be paid to Mahoua Resort. Following this, Mahoua Resort shall on-pay the received refund to you within 7 days of our receipt of the funds. The funds shall be deposited into your banking details (less any applicable fees). Mahoua Resort shall not be obliged to make any payments to you in the event that you are not entitled to a refund, or the funds cannot be recovered from the Supplier.
In the event that, after you have made payment for a booking, a Supplier no longer has your selected service (room/date/seat/flight) available, Mahoua Resort will undertake to find you a suitable alternative or, failing that, refund you in full.
You understand that flights are occasionally re-scheduled or delayed for various reasons, and it is your responsibility to check for such itinerary changes ahead of travel. Mahoua Resort will not be held liable for such changes. Any additional costs including, but not limited to accommodation charges or alternate travel arrangements, will be for you.
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Among the other forms of payment accepted by Mahoua Resort, payment may be made via Visa or MasterCard credit cards. Mahoua Resort takes measures to ensure that payment with a credit card on Mahoua Resort website is secure. The primary actions taken to ensure this security are as follows:
Credit card transactions will be acquired for Mahoua Resort via PayGate (Pty) Ltd (www.paygate.co.za)
Mahoua Resort does not store any complete credit card details on our system. Credit card details are forwarded to PayGate (Pty) Ltd who authorise the transaction
Mahoua Resort and PayGate (Pty) Ltd use strict encryption. No credit card details are ever sent via unsecured methods such as email.
Save as otherwise provided for in this agreement, the rules, processes and procedures of PayGate (Pty) Ltd and the relevant paying bank, clearing bank and card association shall apply to all payments and transactions concluded on this website and your rights and obligations in respect of payments due to or by you shall be governed accordingly.
Notwithstanding Mahoua Resort adhering to the above primary measures, you hereby indemnify and do not hold Mahoua Resort liable for any loss, damage or liability of any nature arising from payments and transactions concluded on this website.
Mahoua Resort may charge you fees for services related to bookings, such as for placing, modifying, amending or cancelling the booking. Mahoua Resort may receive payments or commissions from Suppliers for bookings. Mahoua Resort may offer additional service offerings, optional or bundled, that may be offered directly by Mahoua Resort or by Mahoua Resort acting as an agent of a Supplier.
If, for any reason, you are dissatisfied with your booking, please call Mahoua Resort immediately. If your dissatisfaction emerges during the course of your travel, you are encouraged to contact Mahoua Resort immediately so that, where possible, the situation can be rectified for the rest of your travel. If you contact us after your travel, please do so within a week of your return or checkout. We do not, however, guarantee that we will be able to resolve your experience to your satisfaction.
In the event that, notwithstanding the remaining provisions of this user agreement, we are liable to you for any damages, such liability shall be limited to a maximum of the monies that you have paid to us.